We stayed at this apartment for 2 nights with our family, 2 parents, 2 teens and 1 child. Dealing with this company was an excellent experience for us. Their communication was very good. Catalin the manager had communicated with us before we arrived and was waiting for us at the apartment. He explained the workings of the apartment for us and sat with us and went through a map showing us all the attractions and restaurants around the area. We had no problems with our stay; the apartment was clean, spacious and well equipped. The shower upstairs had come away from the attachment at the wall but that was the only item that needed repair. The only downside is that the apartment is a little dark as the windows do not offer a view to the outside but there are ample lamps. Catalin was very accommodating in allowing us a late check-out so that we did not have to move out early before our flights home. The area is wonderful - so many restaurants, shops and it is very close to the major attractions so that we could walk everywhere. We felt very safe walking around the area and loved our stay in Madrid. We used the stairs although there is an elevator in the building. We thought it was good value for money when looking at comparable apartments.