"Spacious apartment, good location, unhelpful check-in"

I chose the apartment to be close to a Metro stop, multiple dining choices, in a nice neighborhood, and near the Royal Palace. It was larger than required for the 6 of us (2 children), but was reasonably priced. Everything about the unit was as-advertised.
- great location, spacious apartment, nice neighborhood, convenient to Metro (2 blocks), lots of shopping/dining nearby
- Wi-Fi worked perfectly, nice-sized LCD TV for watching World Cup games, lots of kitchen dishes/utensils
- checkout was timely, friendly, and full deposit returned
- check-in agent was not helpful when we got lost driving into Madrid and called for help, and seemed rushed.
- no clothesline to hang clothes on
- elevator not working at time of stay (but looked like it would be soon)
- required 300EU cash deposit be held

By Martin from San Jose, CA, USA on 7/5/2010 for a stay in 6/1/2010