"Could Have Been Better if..."

Apartment inside is wonderfully clean with basic essentials except no Wifi/Internet service for our Mac Computer. We rented/paid for the apt to have wifi/internet capability and instead spent precious vacation hours and euros at Starbucks. Tried with landlord and HomesForTravelers booking agent to resolve and or be reimbursed for lack of wifi with no result.
Asked for an extra set of keys as there were 4 of us coming and going at different times but never received and same for a lightbulb for only lamp to read by but never put in.
As clean as the apt is inside, the outside alley which is the view out the window and the only entrance to apt. is filthy, graffiti ridden with personal and commercial building trash(toilets) littering the walkway which must be very distressing to local shop/apt owners and is frightening to visitors not used to living amongst trash and graffiti. Suggest a block clean-up,lighting and flower boxes to help the area look and feel safe. Our first time in Madrid felt scary and frustrating and could have been better if a few basic renter/tourist needs were met and quality of life issues were addressed.

Having a folder with apt info explaining how to work the range,tv,washer, local map, supermarket location, metro info, tourist map, doctor/emergency contact would help welcome someone new to the apt/ area (especialy with no wifi/internet connection).

By PA,USA from PA on 8/26/2011 for a stay in 8/1/2011