We stayed in the apartment in late June. When we arrived, Catalin was waiting for us. He was happy to explain things to us, show us where the attractions were and advise us. And was very accommodating. He would respond quite promptly and effeciently if we needed him. The apartment itself is very close to Plaza Mayor and we liked the atmosphere and vibe. Walking distance to a lot of the tourist attractions. It is a very modern, very comfortable apartment. The only negative to this apartment were the stairs. If you have smaller kids, be careful, as my 3 year old fell down a few stairs. If I ever have to visit Madrid again, I would definitely stay here again.